Support
We're here to help. Find answers to common questions or get in touch with our team.
Response Time
Email: Typically within 1–2 business days
Phone: During business hours
Platform Support
For platform-specific issues, use the appropriate contact below.
Dewel Music
Artist & listener support
Listeners & Artists: support@dewelnetwork.com
Dewel Movies
Filmmaker & viewer support
Viewers & Filmmakers: support@dewelnetwork.com
Common Topics
Quick answers to frequently asked questions.
Account & Billing
- Reset password: Use the "Forgot Password" link on the login page
- Payment issues: Contact your app store or email support
- Purchase history: View your library inside the app
- Refunds: Contact support or follow the applicable store policy
Technical Issues
- Playback issues: Clear cache, check internet connection, try a different browser
- Download problems: Ensure sufficient storage space and stable connection
- App crashes: Update to the latest version, restart device
- Audio/video quality: Check your playback settings or internet connection
For Creators
- Upload content: Log in to your creator account
- Payouts: Set up your payout details in your creator account
- Analytics: Available in your creator account
- Earnings: View earnings details in your creator account
Privacy & Security
- Data request: Email privacy@dewelnetwork.com
- Delete account: Email privacy@dewelnetwork.com
- Report abuse: Email legal@dewelnetwork.com
- Security questions: Email support@dewelnetwork.com
Other Inquiries
Press & Media
help@dewelnetwork.comPartnerships
help@dewelnetwork.comCopyright/DMCA
legal@dewelnetwork.comCareers
help@dewelnetwork.comLegal & Policies
Review our policies and legal documentation.